Telehealth informed consent.

Effective date: July 11, 2026

This Telehealth Informed Consent explains the nature of the telehealth visits arranged through everydaymd ([LEGAL ENTITY NAME]), a telehealth platform, and the independent licensed clinicians who deliver care through it. everydaymd schedules your visit and processes payment for it; your clinician, not everydaymd, practices medicine and makes every clinical decision. Please read it carefully. If anything is unclear, call us at (412) 407-3389 or email support@everydaymd.health before you book. We're happy to walk you through it. This consent works alongside our Terms of Service, Privacy Policy, and HIPAA Notice.

1. What telehealth is

Telehealth is the delivery of health care using electronic communications between you and a clinician who is not in the same physical location as you. At everydaymd, this means live, private video visits with a licensed clinician, conducted on a HIPAA-secure telemedicine platform, along with secure messaging between visits. During a visit, your clinician may take your history, discuss symptoms, review any labs or records you provide, make a diagnosis where appropriate, and discuss a plan of care with you. everydaymd serves adults 18 and older.

2. Expected benefits

Telehealth done well has real advantages:

• Access. You can see a licensed clinician without regard to distance, mobility, or how far you live from the nearest office.
• Convenience. Visits happen from your home or another private place, with no travel and no waiting room.
• Timeliness. Most patients are seen within 24 to 48 hours, which is often faster than a traditional appointment.

3. Limitations and risks

We would rather be honest with you than sell you convenience. Telehealth has real limitations, and you should understand them before you consent:

• No hands-on examination. Your clinician cannot physically examine you over video. Some conditions cannot be safely evaluated or treated remotely. If your clinician determines that telehealth is not adequate for your situation (for a diagnosis, a treatment decision, or ongoing monitoring), you will be told plainly and referred to in-person care. This is a feature of honest medicine, not a failure of it.
• Technology can fail. Video and internet connections can drop, freeze, or degrade in ways that interrupt or prevent a visit. If a visit is interrupted, we will make reasonable efforts to reconnect with you or complete the visit by other means. If a visit cannot be completed because of a failure on our end, you are entitled to reschedule at no charge or receive a full refund under our refund policy.
• Electronic transmission carries residual risk. We use HIPAA-secure systems and industry-standard safeguards, but no electronic transmission of information can be guaranteed perfectly secure. Despite reasonable protections, there is a residual risk that electronic information could be interrupted, intercepted, or accessed without authorization. Our Privacy Policy and HIPAA Notice describe how we protect your information and what your rights are.
• Judgment depends on the information available. As in any medical setting, delays or errors in diagnosis and treatment can occur, and the risk may be affected by the limits of what can be observed and shared remotely. Providing complete, accurate information (Section 5) reduces this risk.

4. Alternatives to telehealth

Telehealth is optional. In-person care (from a primary care physician, a specialist, an urgent care clinic, or a hospital) is always available to you as an alternative, and for some conditions it is the better choice. Choosing everydaymd does not limit your right to seek care anywhere else, at any time.

5. Your responsibilities

Telehealth only works safely if the information your clinician relies on is true. By using everydaymd, you agree to:

• Identify yourself accurately. Provide your real, legal identity, and cooperate with identity verification when it is required.
• Tell us where you physically are at the time of each visit. Clinician licensure depends on the state you are physically located in during the visit, not your billing address or home state. Misstating your location can make it unlawful for a clinician to treat you. Clinicians on everydaymd are licensed across all 50 states, but you must be truthful about which one you're in.
• Report your current medications and allergies, including over-the-counter drugs and supplements, and keep that list up to date.
• Give an honest, complete medical history, and answer your clinician's questions truthfully. Withholding or misstating information can lead to unsafe care.
• Use a private, safe setting for your visits, and don't take a video visit while driving.

6. Treatment decisions, and what isn't promised

A prescription is a clinical decision, not a product. everydaymd does not engage in the prescribing or dispensing of medication, and your visit fee never covers medication. What you are paying for is a clinician's time, evaluation, and honest judgment. Booking a visit is not a promise of any medication, and no specific treatment or outcome is guaranteed. If treatment is appropriate for you, that's a conversation for your visit; if it isn't, your clinician will tell you so plainly, which is the whole point of asking one.

Some categories of care carry additional federal and state requirements. These may include extra identity verification and, in some cases, an in-person evaluation before a clinician can proceed. What can be done by telehealth depends on the law that applies where you are physically located, and that law can change. If your clinician cannot care for you safely and lawfully by video, they will say so, and we'll help you find the right path.

7. Emergencies

everydaymd is not an emergency service, and telehealth is not the right setting for emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. If you are in emotional crisis or thinking about harming yourself, call or text 988, the Suicide & Crisis Lifeline, which is available 24/7. Do not wait for a video visit.

8. Recording policy

Your visits are private conversations. everydaymd does not record video visits. You agree not to record a visit (audio or video) without the prior consent of everyone participating in it. Your clinician documents each visit in your medical record, as in any medical practice, and those records are protected as described in our HIPAA Notice.

9. State law

Telehealth is regulated at the state level, and the rules (including what care may be provided by video, and under which circumstances) vary from state to state. everydaymd and the independent clinicians who practice through it comply with the telehealth laws of the state in which you are physically located at the time of your visit. This is why your location at the time of each visit matters (Section 5), and why the care available to you may differ depending on where you are.

10. Withdrawing your consent

Your consent to telehealth is voluntary, and it stays that way. You may decline telehealth, withhold or withdraw this consent, or stop treatment through everydaymd at any time, without penalty and without losing your right to seek in-person care. Withdrawing consent does not affect care you have already received. If you'd like a copy of your records to bring to another clinician, contact us at support@everydaymd.health and we will help. Scheduled visits remain subject to our cancellation and refund policy.

11. Acknowledgment and agreement

By checking the consent box when you book a visit with everydaymd, you confirm that:

• You have read and understood this Telehealth Informed Consent, and you have had the chance to ask questions about it.
• You understand the benefits, limitations, and risks of telehealth described above, including that no diagnosis, treatment, or prescription is guaranteed.
• You understand that in-person care is available to you as an alternative at any time.
• You are at least 18 years old, and the identity, location, and health information you provide is accurate.
• You voluntarily consent to receive care through telehealth from the independent licensed clinicians available through everydaymd.

Questions before you agree? Call (412) 407-3389, email support@everydaymd.health, or reach us through our contact page. We'd rather answer them now than have you wonder later.